Product Questions
What products does Wellness Supplies Canada sell?
What products does Wellness Supplies Canada sell?
Wellness Supplies Canada specializes in premium spa accessories and water care products as an authorized Jacuzzi® dealer. We offer covers, cover lifters, steps, pillows, lighting, aromatherapy, water care chemicals, filters, and replacement parts for your spa maintenance needs.
Are these products compatible with my spa?
Are these products compatible with my spa?
Most of our accessories are compatible with a wide range of spa brands and models. Contact us with your spa's make, model, and dimensions, and we'll help you find the perfect fit. Call (825) 475-6838 for personalized assistance.
What water care products do you carry?
What water care products do you carry?
We carry a complete line of Jacuzzi® water care products including:
- Jacuzzi® ProClear Plus (water enhancer that improves sanitizer performance)
- ProClear Mineral Cartridge (reduces chemical use naturally)
- Sanitizers (chlorinating granules and bromine tabs)
- Balancers (pH Up/Down, Alkalinity adjusters)
- Spa Shock (oxidizer and bromine activator)
- Test Strips (5-way water testing)
- Specialty Chemicals (Metal Free, foam control, and more).
Spa Maintenance
How often should I clean my filter?
How often should I clean my filter?
Clean your filter every 2-4 weeks depending on usage. Remove debris, rinse with a hose, and use filter cleaner monthly. Replace filters every 12-18 months for optimal performance.
How often should I drain my hot tub?
How often should I drain my hot tub?
Drain and refill your spa every 3-4 months with regular use. More frequent use may require more frequent water changes. Always follow your manufacturer's recommendations.
How often should I clean my hot tub?
How often should I clean my hot tub?
- Weekly: Wipe down the waterline.
- Every 3-4 months: Clean the shell during water changes.
- Monthly: Keep the cover clean.
Regular maintenance prevents buildup and extends your spa's life.
Shopping & Orders
Do you ship to my area?
Do you ship to my area?
Yes! Wellness Supplies ships across Canada from our regional warehouse network.
We deliver to all provinces and territories, including many remote and northern communities.
Shipping rates and delivery timelines vary by destination and product type.
What are your shipping costs?
What are your shipping costs?
Shipping costs vary based on your location and order size. We offer: Free shipping on orders over $200 (select regions), Flat-rate shipping for smaller items, and Freight shipping for larger items. Use our shipping calculator at checkout for exact rates.
Can I return a product?
Can I return a product?
Yes. We offer a 30-day return policy on most products in original, unused condition. Some restrictions apply to custom or special-order items. See our full returns policy for details.
Customer Support
How can I contact Wellness Supplies?
How can I contact Wellness Supplies?
- Phone: (825) 475-6838.
- Hours: Mon-Fri 10am-6pm, Sat 10am-5pm, Sun 11am-4pm MST.
- Email: info@wellnesssupplies.ca
- Live Chat: Available during business hours.
Do you offer virtual consultations?
Do you offer virtual consultations?
Yes! We offer phone consultations for customers anywhere. Our experts can help with product selection, troubleshooting, maintenance advice, and more.
Can I visit your showroom?
Can I visit your showroom?
Yes — you’re welcome to visit any of our showrooms. No appointment is required.
Calgary
6204 Centre St S, Calgary, AB
Edmonton
5735 Gateway Blvd NW, Edmonton, AB T6H 2H3
Prince George
105–892 Central St, Prince George, BC V2M 3B8
Water Care
What chemicals do I need for my spa?
What chemicals do I need for my spa?
Basic spa chemistry requires:
- Sanitizer (Chlorine granules or bromine tabs)
- pH Balancer (pH Up or pH Down to maintain 7.2-7.8)
- Alkalinity Increaser (Keep total alkalinity at 80-120 ppm)
- Spa Shock (Weekly oxidizer treatment)
- Test Strips (Test water 2-3 times per week).
Optional but recommended:
- Jacuzzi® ProClear Plus (Enhances water quality and reduces chemical use)
- ProClear Mineral Cartridge (Natural water enhancement).
How often should I test my water?
How often should I test my water?
Test your water 2-3 times per week, or before each use. Regular testing prevents problems and ensures safe, comfortable water. Use Jacuzzi® 5-Way Test Strips to check free sanitizer, total chlorine, pH, alkalinity, and hardness in seconds.
What is Jacuzzi® ProClear Plus?
What is Jacuzzi® ProClear Plus?
Jacuzzi® ProClear Plus is a patented water enhancer that improves sanitizer performance, reduces pH fluctuations, and simplifies water care. It's gentle on sensitive skin, softens and conditions water, and leaves a mild lavender scent. One 2.5L bottle typically lasts about four months.
Chlorine vs Bromine - which should I use?
Chlorine vs Bromine - which should I use?
Chlorine: Fast-acting, more cost-effective, works well in any temperature. Great for most users.
Bromine: Gentler on skin and eyes, more stable in hot water, no strong odor. Must be used with Spa Shock to activate. Better for those with sensitivities.
Both are effective - choose based on your preferences and skin sensitivity.
